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| Call Logging & Voice Recording System |
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| Call Quality Monitoring is not for banks and large corporations only! |
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It is now possible and affordable for SME to monitor all incoming & outgoing calls through the company's PBX/KTS. All calls details, such as date, time, caller ID and duration is captured together with the actual phone conversation in .wav file. Not only for the standard call quality monitoring, companies can rely on the AR800 as a management tool.
- Are incoming calls promptly answered?
- Are enquiries handled properly by receptionists?
- Do your staff need to polish on their voice/ phone answering skills?
- Need to record a tele-meeting and send the record as an email attachement?
- Need to record a meeting-in-progress?
- Are there more incoming or outgoing calls? When is the peak time for incoming and outgoing calls? Average length of calls?
- Are there too many personal calls?
- Need to monitor calls at branch offices?
- Nuisance/ Harassment calls?
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9800 |
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Inclusive of:
Installation and User Training
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AR series voice logger is a stand-alone unit that provides 8 or 16 analogue telephone lines recording. The embedded design makes it more solid and stable. Unlike other PC based solutions, AR series do not need any PC while recording. When users want to retrieve data or do settings, they can use PC to log into the device via USB, LAN (local area network) or Internet.
Built-in 250GB hard disk is able to store up to 17,000 hours of recording. Status monitoring software reminds administrator the capacity of hard disk. Users can easily download the data to the PC and backup into other storage media (eg PC hard disk, CD, DVD)
SMDR interface synchronizes the call log of PBX/KTS. On each voice log, it contains date/time, call duration, from/to telephone number, line number and extension number.
With connection to Internet, the authorized person can easily monitor the device status and make programming remotely. Live update ensures the device always have the latest version of firmware.
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Ethical Issues:
While there is no law against recording a phone conversation, it is common courtesy to inform the other party that calls will be recorded. In addition, according to recommendations by FCC, there should be a "beep" at every 3-5 sec interval to signal that recording is taking place. AR800 has options to add pre-recorded message before every phone conversation and the beep on/ off. |
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| Features |
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| Standalone |
| No PC required while recording; no changing of KTS/PABX required. |
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| Extra large disk space |
| With 250G of IDE HDD, it can record more than 11,000 hours of conversation. |
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| Remote Management |
| With the Windows based client software, you can install it at any PC to login remotely to monitor and manage the call recorder, at any time, any where! |
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| Statistic Report |
| With the daily and monthly statistic report. |
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| Build-in Customer Phone Book |
| With the built-in phone book, not only that you can immediately identify the name of the person when calling in. |
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| Backup |
| You can download wave files from the recorder to your PC via the client software, or burn it to CD/DVD for backup storage. |
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| Multiple Administration |
| You can create multiple administration logins with different access rights. |
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| Threshold setup & warning |
| Whether it is hard disk memory or backup battery, you can set the threshold level, and have the client software notify you once the level is reached. |
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| Personalized Recording Mode |
| You can have the box to determine which hours of operation require recording, which exceptional numbers to be exempted from recording, or even play a recording notification when an incoming/outgoing call is answered. |
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| Live Update |
| Ensures the device always have the latest version of firmware. |
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| Applications |
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- Customer service department
- Government body
- Call centres
- Lawyers/ attorney
- Dept collectors
- Insurance agent
- Remisiers
- Corporations
- Public safety
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| Benefits |
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- Improve customer service
- Monitor and improve call handling skills
- Fast and easy search and playback of voice conversation
- Can be used as phone transaction evidence
- Reduce internal staff personal phone usage
- A much cheaper solution compared to many other phone recording systems
- Avoid phone harassment
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| Specifications |
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| Channel Capacity |
| 8 (AR800) or 16 (AR1600) ports |
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| Storage Capacity |
| 250GB, record up to 11,000 hours |
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| Audio Compression |
| 4KB/s(real time), 1KB/s (back up) |
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| Caller ID |
| DTMF, Bellcore FSK, ETSI FSK |
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| Recording trigger |
| On/Off hook, timer, polarity reversal, key control, voice |
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| Audio Replay |
| ON PC via USB, LAN or Internet |
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| Power Consumption |
| 10W |
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| Dimension |
| 425mm(W) x 65mm(H) x 285mm(D) |
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| Net Weight |
| 4.3kg (AR800), 4.5kg (AR1600) |
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| Itechcare Network in Singapore: |
| Singapore |
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(Tel) |
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(Fax) |
| Central/CBD |
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65-6241 9544 |
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65-6389 3988 |
| West/Jurong |
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65-6245 7988 |
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65-6836 0284 |
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| Itechcare Network in Malaysia: |
| Klang Valley |
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(Tel) |
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(Fax) |
| KL/Plaza Low Yat |
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03-8946 9002 |
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03-2146 2379 |
| KL/Kuchai Lama |
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03-8946 9001 |
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03-7980 4157 |
| KL/Wangsa Maju |
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03-8946 9006 |
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03-2284 4515 |
| PJ/Damansara |
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03-8946 9003 |
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03-7727 1686 |
| Selangor/Klang |
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03-8946 9004 |
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03-3324 8415 |
| Selangor/Shah Alam |
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03-8946 9005 |
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03-5192 7735 |
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| Peninsular |
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(Tel) |
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(Fax) |
| Kedah/Alor Star |
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04-777 2669 |
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04-777 2668 |
| Kedah/Sg Petani |
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04-422 9299 |
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04-422 1299 |
| Penang |
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04-643 6073 |
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04-647 2040 |
| Perak/Ipoh |
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05-292 3159 |
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05-292 3159 |
| Melaka/Bkt Rambai |
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06-334 0396 |
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06-334 0396 |
| Johor/Batu Pahat |
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07-434 6822 |
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07-433 7822 |
| Kelantan |
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09-747 9788 |
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09-747 2198 |
| Terengganu |
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09-631 1823 |
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09-631 1824 |
| Pahang |
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09-548 3178 |
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09-548 3175 |
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