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News Flash |
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Itechcare Appointed Its Second Area Licensees in Singapore
6 Dec 2007 more » |
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Itechcare Expand to Batu Pahat/Johor
28 Nov 2007 more » |
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Lucky Winner Announcement for June 2007
15 July 2007 more » |
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| List all news |
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Hardware & Software Services |
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| Data Recovery Services |
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| Price (Up to 500Gb) |
| Basic Recovery |
RM100
(up to 2.0 Tb) |
| Logical Recovery |
from RM1,050 |
| Physical Recovery |
from RM1,950 |
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Add RM80 for on-site services to collect and return device*.
* Location must be within 20km from any of
our locations.
Other services, please call. |
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Confidential data recovery services to recover data lost
by accidental deletion or reformatting, database corruption, mechanical failure
or fire and water damage. |
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| Itechare is working with the world leader in data recovery services to offer confidential, fast, convenient and cost-effective solutions to clients who have experienced data loss. |
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Inaccessible disk drive or partitions |
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Data corruption |
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Mechanical hard drive failure |
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Hard drive surface damage |
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Accidental data or file deletion |
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Intermittent drive failure resulting in RAID degradation |
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Accidental reformatting of RAID |
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Overwritten Tapes |
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Fire & water damage |
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We ensure absolute privacy and confidentiality of your valuable data with Non-disclosure Agreement for the following services :
- Malaysia Service Center Services
Media sent to our location and normal data recovery performed by our engineering team.
- Cleanroom Recovery Services
Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged beyond normal recovery. Media sent to our location and data recovery performed in secure clean room labs designed for opening hard drives and other devices.
- Onsite Recovery Services
Fast and secure solution for the most complex and sensitive situations.
Pricing Details more >>
Features:
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Recovery Pricing Details and Procedures
We have simplified the recovery services and pricing for our customers. Listed below are the cost for data recovery, starting from a very affordable RM100. |
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1. Basic Recovery – RM100 (up to 2.0 Tb) |
Data recovery done at Malaysia Service Center
- If data recovery is not possible at Malaysia Service Center, case is transferred to Singapore for Cleanroom Recovery at no extra charge.
- Evaluation report and recommendation for either Logical Recovery or Physical Recovery, List of Recoverable Files and Recovery Percentage is given to customer.
- If customer does not wish to proceed with recovery, device is returned to customer at no extra charge.
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2. Logical Recovery |
| Up to 500Gb - RM1,050 |
| Up to 1.0Tb - RM1,300 |
| Up to 2.0Tb - RM1,450 |
Data Loss is recovered by software tools.
Device with recovered data is returned to customer. |
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3. Physical Recovery |
| Up to 500Gb - RM1,950 |
| Up to 1.0Tb - RM2,200 |
| Up to 2.0Tb - RM2,350 |
Data Loss is recovered using hardware tools.
Device, Restore Instructions and Recovered Data on appropriate media (external HDD, CD, DVD, tape, etc.) is returned to the customer.
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File Recovery |
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Any operating system (Windows, Linux, Mac, etc.) |
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Any laptop, desktop, server or other storage device make or models. |
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All causes of data loss - from simple to the most complex and catastrophic data loss situations - including viruses, natural disasters, accidental deletion, system crashes, corruption, hardware failure and more |
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Outlook (PST/OST) files |
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Outlook Express (DBX) files |
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Access Database (MDB) files |
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Word (DOC) files |
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Excel (XLS) files |
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PowerPoint (PPT) files |
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Zip (ZIP) files |
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Digital Photo Recovery |
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Data loss from reformatting, overwriting. |
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Cracked, bent, burned or broken memory cards may cause failure resulting in unreadable media |
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Water damage - water may damage smart media to the extent that photos can't be viewed |
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Email Recovery |
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Email & Exchange Recovery Solutions |
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Best and only option for email recovery following an Exchange server crash, hard drive failure or other mechanical system problem |
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Use any previous full backup to easily restore individual mailbox items directly to your production Exchange server or any PST file |
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Repair and restore Microsoft Outlook, Outlook Express and Zip files that are accessible but cannot be opened. |
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Retrieve and restore deleted messages and repair corrupted Microsoft Outlook Express (DBX) and Microsoft Outlook files (PST & OST) files |
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Mobile Device Recovery |
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Logical failure - mobile device is in working order but some files or data cannot be accessed for logical reasons such as accidental deletion, overwriting, reformatting, lost partition |
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Physical damage - mobile device is not functioning caused by head crashes, motor failures, other destructive and accidental means of damage |
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Mobile & Handheld Device Failure caused by System crashes, Viruses, Power surges, Natural disasters (floods, fires, hurricanes) and Hardware failure. |
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BlackBerry, CompactFlash, Memory Stick, PC Cards (PCMCIA), SD Media, Pocket PC/WinCE, SmartMedia, USB Drives, xD Media, Palm and Digital Camera. |
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Hard Drive Recovery |
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For laptops, desktops and servers |
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Any interface: (IDE, EIDE), Serial ATA (SATA), SCSI, SAS, and Fibre Channel |
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Any combination of drives: single hard drive or multiple RAID drives |
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Any brand |
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Any operating system (Windows, Linux, Mac etc) |
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Logical failure - the hard drive is in working order but some files or data cannot be accessed for logical reasons such as a lost partition or accidental reformatting.files |
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Mechanical failure - the hard drive is not functioning. The most common causes are head crashes and motor failures. In case of mechanical failure, hard disk recoveries are performed in dust-free clean room environments where they are carefully dismounted, examined and processed. Hard drives are imaged. A copy of the disk is made and transferred to a new system. |
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RAID Recovery |
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Any RAID level, RAID controller or RAID architecture |
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Any hard drive type, make or model |
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All causes of data loss - recover data from simple, to the most complex and catastrophic, data loss situations - including viruses, natural disasters, accidental deletion, system crashes, corruption, hardware failure and more |
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RAID Data Recovery Service Options |
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- Remote Data Recovery Services - If a RAID or SAN has only one drive failed, our remote data recovery service is the fastest, most convenient and cost effective solution for recovering data.
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In-Lab Data Recovery Services - For situations in which a RAID has multiple failed drives, our In-Lab data recovery services will utilise our cleanrooms to recover your critical data.
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On-Site Data Recovery Services - In cases where severe, large-scale data loss occurs or moving storage media would require too much downtime - performing data recovery procedures right at your facility may be the best option.
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Database Recovery |
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Hardware damage at the storage device level (hard disk, SAN or RAID) |
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File system level damage - controlled by the operating system, the file system stores and organises system and user files. |
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File level damage - data loss within the file itself if the internal structure is corrupt. |
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SQL Server |
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Exchange Server database |
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SharePoint Database |
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Visual FoxPro DBF Database |
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Interbase Database |
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Paradox Database |
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Sybase Database |
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Oracle Database |
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MySQL Database |
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FileMaker Database |
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Lotus Notes Database |
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BizTalk Database |
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Tape Recovery |
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Corruption - operational error, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape |
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Physical damage - broken tapes, dirty drives, expired tapes and damage caused by fire, flood or other natural disaster |
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Software upgrades - inability for data on tape to be read by new application or servers |
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LTO formats including LTO1, LTO2, LTO3, LTO4 |
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Super DLT, DLT8000, DLT7000, DLT II, DLT III, DLT IV, TK50/TK70 |
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Sony AIT, AIT2 and AIT3 |
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Travan Data Cartridge |
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1/2" Open Reel and Cartridges such as 7-track, 9-track, 3480, 3490, 3570, 3590, 9840 |
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DC2000 mini data cartridge |
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Backup Formats Recovery Capabilities- Arcserve, Legato Networker, Veritas Netbackup, Microsoft tape backup, Unix tape backup (cpio, dump and tar), etc |
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VMware Recovery |
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RAID Failure |
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VMFS File system corruption on ESX server |
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Deleted files on VMFS |
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VMDK corruption |
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Format and Re-install on VMFS volume |
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Deleted files inside a virtual machine |
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VMware systems
VMware® Infrastructure 2 & 3 (ESX Server)
VMware® Server (GSX)
VMware® Workstation (all versions) |
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| Itechcare Network in Singapore: |
| Singapore |
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(Tel) |
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(Fax) |
| Central/CBD |
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65-6241 9544 |
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65-6389 3988 |
| West/Jurong |
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65-6245 7988 |
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65-6836 0284 |
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| Itechcare Network in Malaysia: |
| Klang Valley |
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(Tel) |
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(Fax) |
| KL/Plaza Low Yat |
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03-8946 9002 |
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03-2146 2379 |
| KL/Kuchai Lama |
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03-8946 9001 |
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03-7980 4157 |
| KL/Wangsa Maju |
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03-8946 9006 |
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03-2284 4515 |
| PJ/Damansara |
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03-8946 9003 |
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03-7727 1686 |
| Selangor/Klang |
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03-8946 9004 |
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03-3324 8415 |
| Selangor/Shah Alam |
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03-8946 9005 |
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03-5192 7735 |
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| Peninsular |
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(Tel) |
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(Fax) |
| Kedah/Alor Star |
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04-777 2669 |
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04-777 2668 |
| Kedah/Sg Petani |
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04-422 9299 |
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04-422 1299 |
| Penang |
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04-643 6073 |
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04-647 2040 |
| Perak/Ipoh |
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05-292 3159 |
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05-292 3159 |
| Melaka/Bkt Rambai |
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06-334 0396 |
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06-334 0396 |
| Johor/Batu Pahat |
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07-434 6822 |
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07-433 7822 |
| Kelantan |
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09-747 9788 |
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09-747 2198 |
| Terengganu |
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09-631 1823 |
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09-631 1824 |
| Pahang |
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09-548 3178 |
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09-548 3175 |
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